FAQ's

Frequently Asked Questions

Here you'll find answers to common questions about shopping with Street Pets Store. If you need more help, our customer support team is always happy to assist you.

Orders

How do I place an order?

You can place an order directly through our website. Simply browse our products, select the items you want, add them to your basket, and follow the secure checkout process to complete your purchase.

Can I change or cancel my order?

If your order hasn't been processed or dispatched yet, please contact us as soon as possible and we'll do our best to help. Once an order has been dispatched, we may not be able to make changes or cancellations.

Shipping & Delivery

Where do you ship from?

All orders are processed and dispatched from our UK warehouse.

How long does delivery take?

Delivery times depend on the shipping option you choose at checkout:

· Economy Shipping: 5 to 8 business days (Free)
· Standard Shipping: 3 to 4 business days (£15.00 GBP)

Please remember that these are estimates. Delivery may take longer during busy periods or due to courier delays beyond our control.

Will I receive tracking information?

Yes, where tracking is available for your chosen shipping method, you'll receive a confirmation email with tracking details once your order has been dispatched.

Returns & Refunds

What is your return policy?

You have 30 days from the date your order is delivered to request a return. Items must be unused and in their original condition, with all packaging and tags where possible.

How do I request a return?

Simply contact us with your order number and let us know which item you'd like to return. Once your return is approved, we'll provide you with instructions on how to send it back.

When will I receive my refund?

Refunds are processed after we receive and inspect your returned item. Once approved, the refund will go back to your original payment method. Processing times vary depending on your payment provider, so please allow a few business days for the money to appear in your account.

Payments & Billing

What payment methods do you accept?

We accept a wide range of secure payment options, including all major credit and debit cards as well as popular digital payment methods. You can see the full list at checkout.

Is my payment information secure?

Absolutely. All payments are processed securely through trusted third-party providers. We never store or have access to your full payment details.

Products

Are product images accurate?

We do our best to display products as accurately as possible. However, colours and appearance may vary slightly depending on your screen or device settings.

Are all items in stock?

Product availability is shown on each product page and is updated regularly. If an item is out of stock, you may have the option to be notified when it becomes available again.

Account & Support

Do I need an account to place an order?

No, you can complete your purchase as a guest. However, creating an account makes it easier to track your orders, view your purchase history, and manage your details for future shopping.