Terms of service

Terms of Service

These Terms of Service govern your use of the Street Pets Store website and any purchases you make through us. By accessing our site or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these terms, please do not use our website.

Use of Our Website

By using this website, you agree to do so only for lawful purposes. You must not:

· Use the site in any way that breaks applicable laws or regulations
· Attempt to interfere with the website's security or normal functionality
· Transmit any harmful, malicious, or disruptive content

We reserve the right to restrict or terminate your access if you breach these terms.

Product Information

We do our best to ensure that all product descriptions, images, prices, and availability information are accurate and up to date. However:

· Product images are shown for illustration purposes only
· Colours and appearance may vary depending on your screen or device
· Errors or inaccuracies may occasionally occur

We reserve the right to correct any errors and update product information at any time without prior notice.

Pricing and Payment

· All prices are shown in GBP (£) unless stated otherwise
· Prices may change from time to time without prior notice
· Full payment is required at checkout
· All payments are processed securely through trusted third-party providers

Please note that we do not store or have access to your full payment details.

Orders

When you place an order, you are making an offer to purchase products from us. Orders are subject to acceptance and availability.

We reserve the right to:

· Refuse or cancel any order at our discretion
· Limit the quantity of items purchased per customer
· Cancel orders due to pricing errors, stock unavailability, or other issues

If we cancel your order, any payment taken will be refunded in full.

Shipping and Delivery

Our shipping options, costs, and delivery estimates are explained in our Shipping and Delivery Policy.

Please keep in mind:

· Delivery times are estimates only
· Delays may occur due to factors outside our control
· Risk of loss or damage passes to you once your order has been delivered

Returns and Refunds

Our Returns and Refund Policy sets out the terms for returning items and receiving refunds.

In summary:

· You have 30 days from delivery to request a return
· Items must be unused and in original condition
· Refunds are processed to your original payment method once approved

Please refer to our full Returns and Refund Policy for complete details.

Intellectual Property

All content on this website including text, images, logos, graphics, and design elements—is the property of Street Pets Store or its licensors. It is protected by UK and international intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this site without our prior written permission.

Limitation of Liability

To the maximum extent permitted by law:

· We are not liable for any indirect or consequential losses
· Our total liability is limited to the purchase price of the product in question

Nothing in these terms affects your statutory rights as a consumer under UK law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

By continuing to use our website after changes are posted, you accept the updated terms.

Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from your use of our website or purchases from us shall be subject to the exclusive jurisdiction of the courts of England and Wales.