Shipping policy

Shipping & Delivery Policy

At Street Pets Store , we want your shopping experience to be smooth from start to finish. This page explains everything you need to know about how we process and deliver your orders.

Where We Ship From

All orders are processed and dispatched from our UK warehouse.
We currently ship within the United Kingdom only, unless otherwise stated on our website.

Order Processing Time

We aim to get your order ready as quickly as possible:

· Orders are processed within 1 to 3 business days after payment confirmation
· Business days are Monday to Friday, excluding public holidays
· Orders placed on weekends or public holidays will be processed the next working day

Processing includes verifying your order, carefully packing your items, and preparing them for dispatch.

Delivery Options

We offer the following shipping options:

Economy Shipping

· Estimated delivery: 5 to 8 business days
· Cost: Free

Standard Shipping

· Estimated delivery: 3 to 4 business days
· Cost: £15.00 GBP

Delivery Timeframes

Please keep in mind:

· Delivery estimates start from the date your order is dispatched, not the order date
· These are estimates only, not guaranteed delivery dates
· Delays can sometimes happen due to weather, courier issues, busy periods, or other factors outside our control

While we work hard to meet estimated delivery windows, we cannot guarantee exact delivery dates.

Shipping Confirmation

Once your order has been dispatched, you'll receive a confirmation email.
If tracking is available for your order, the courier will provide tracking details directly.

Incorrect Address Information

Please double-check your shipping details at checkout. You are responsible for providing accurate and complete address information.

If an order is delayed, returned, or lost because of an incorrect address, we may not be able to offer a replacement or refund.

Delivery Issues

If your order hasn't arrived within the estimated timeframe, seems delayed, or arrives damaged or incomplete, please contact us as soon as possible. We're here to help.

Lost or Delayed Shipments

If your parcel is significantly delayed or appears to be lost, we'll work with the courier to investigate what happened. Resolution times depend on the carrier's investigation process.

Public Holidays and Peak Periods

During public holidays, seasonal sales, or other busy times, please allow extra time for both processing and delivery. Delays are more likely during these periods.