Return And Refund Policy

Returns & Refund Policy

At Street Pets Store, your satisfaction matters to us. This policy explains how we handle returns and refunds when you shop with us.

Returns

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, items must meet the following conditions:

· Be unused and in the same condition you received them
· Returned in their original packaging whenever possible
· Include all original parts, accessories, and tags

Please note that items returned in a condition that makes them unsellable may not qualify for a refund.

Items That Cannot Be Returned

Some items are not eligible for return, including:

· Products marked as final sale or non-returnable
· Gift cards
· Personalised or custom-made items (where applicable)

If you're unsure whether your item can be returned, please reach out to us before sending it back.

How to Request a Return

To start a return, please contact us with the following information:

· Your order number
· The item(s) you wish to return
· The reason for your return

Contact us at:
Email: contact@streetpetsstoore.co.uk
Phone: +44 78 5141 3647

Once your return is approved, we'll provide you with instructions on how to send the item back.

Return Shipping Costs

Customers are responsible for paying return shipping costs, unless:

· The item arrived faulty or damaged
· You received the wrong item
· The item was not as described

We recommend using a tracked shipping service when returning items, as we cannot be held responsible for items lost or damaged during return transit.

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us as soon as possible after delivery.

We'll review the issue promptly and arrange a replacement or refund where appropriate.

Refund Processing

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved:

· Your refund will be processed back to your original payment method
· Processing times depend on your payment provider
· Please allow a few business days for the refund to show in your account

Exchanges

If you'd like to exchange an item for something different, please contact us first to check availability.

Late or Missing Refunds

If you haven't received your approved refund:

· Check with your bank or payment provider first
· Contact your payment provider for more details
· If you still need help, get in touch with us directly